Clear, thoughtful answers to help guide your care journey with confidence.
At ZISS Health, we’re here to make your experience clear, simple, and supportive. Below, you’ll find answers to our most commonly asked questions. If you can’t find what you’re looking for, don’t hesitate to contact us.
What types of services does ZISS Health provide?
We offer a full range of healthcare staffing and in-home care services, including personal care, companion care, dementia care, wound care, live-in care, respite care, 24/7 support, and palliative care. We also provide professional staffing solutions for care homes and medical facilities.
Do you provide services for both short-term and long-term needs?
Yes! Whether you need a caregiver for a few hours, days, or on an ongoing basis, we can customize a care plan that suits your needs.
Can I request a specific type of caregiver or healthcare professional?
Absolutely. We work closely with clients to match them with a caregiver or professional who best fits their medical requirements, personality, and preferences.
Are your staff certified and trained?
Yes. All our caregivers and healthcare professionals are fully vetted, licensed (where applicable), and trained to provide high-quality, compassionate care in line with industry standards.
How much do your services cost?
Pricing depends on the level of care, service duration, and specific needs. We offer transparent, customized quotes—please request a consultation for personalized pricing.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and select government or insurance payments. Payment plans may be available upon request.
How quickly can services begin?
Depending on availability and the level of care required, services can typically begin within 24 to 72 hours after the consultation and care plan approval.
Can I change or cancel my scheduled services?
Yes. We understand that plans change. Please provide at least 24 hours’ notice for cancellations or rescheduling to avoid service fees.
Will I have a dedicated point of contact?
Yes. You will be assigned a care coordinator to oversee your services, answer questions, and ensure smooth operation.
Can I request updates about my loved one’s care?
We definitely provide regular updates and encourage open communication between families, clients, and caregivers.
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Get the compassionate, qualified care you deserve—at home or in your facility. Contact us today to speak with our team and discover personalized support tailored to your unique needs.
